4,967 total
Best ever accountancy firm,I’ve been using them for last 5 yrs and always very impressed with them.Daniel is a very knowledgeable accountant,answer all questions asked and always provides the best advice and services.Highly recommended.I would give them 10 stars if I could.Thanks again TaxScouts for ur service provided A+++++++++
Date of experience: 18 April 2024
First tax return as self employed made fairly easy just had to provide details of income utr number ni number passport and a utility bill
Date of experience: 18 April 2024
It was very quick and simple which makes life easier when sorting out taxes and is a great way for beginners who are stating off and is not too sure why to do. What makes it works is how simple everything is.
Date of experience: 12 April 2024
All work done without any delay. I never expected that the file return will be completed within few days.
Date of experience: 12 April 2024
Made it simple and straight forward for me. I would recommend and I’ll definitely be using them from now on for my self assessment return.
Date of experience: 09 April 2024
My accountant Hannah was very friendly, helpful and efficient! Couldn't ask for anything better! Thank you.
Date of experience: 18 April 2024
Very user friendly team of accountants. Make the whole process simple from start to finish, and wrapped up very quickly. Thank you Tax Scouts (particularly Paul Maddock)
Date of experience: 15 April 2024
My accountant Jo has been absolutely brilliant. She has been very communicative and extremely efficient completing and filing my tax return. She has also been swift to reply to any questions I’ve had.
Date of experience: 14 April 2024
More hassle than it's worth. I'm on my third year of using Tax Scouts and it will be my last.
Year #1 was great. No back and forth with the accountant and saved with a chunk of money as I hadn't categorised some of my income correctly when I initially had a crack at the SA.
Year #2. Nightmare. Should have been simpler since I had only one employment in the tax year but there was a lot of problems with the accountant's initial calculations and lots of back and forth trying to get the calculation right. In the end I didn't submit the return through them, complained to support and was refunded. I put it down to a single poor accountant since the experience was great the year before.
Year #3. The nightmare continues. For one, they assigned me the same accountant that I had complained about and whose work I had gotten a refund on the previous year. I only realised this AFTER they had already done the calculation. There were the same problems with the calculations as there were in year #2.
I talked to support and asked for a different accountant and since the calculation was already done, they encouraged me to work with the existing accountant to get the calculation right. Cue lots of groundhog-day-esque back and forth with the accountant over basically the same documents as had happened in year #2. This time juggling a thread with support with me asking for a different accountant or a refund.
So the poor experience in year #2 I put down to the accountant, but in year #3 Tax Scouts need to shoulder most of the blame. Firstly: assigned me the same accountant as last year, who then had the same issue with my (extremely simple btw) taxes. Then wouldn't take any action to remedy the situation.
If I had taken the accountants work at face value, I would have wrongly claimed back thousands of pounds. Then where would I be?
Tax scouts need to improve the initial fact find for the self assessment so it's clearer to accountants what the figures users are supplying are, improve the quality of accountants who working on the platform and make their policy on switching accountants clearer.
Don't bother.
Date of experience: 18 April 2024
Reply from TaxScouts
Hi there,
Thank you for reaching out to us. We strive to provide a hassle-free experience for all our customers, and we apologise if our service fell short of your expectations.
Regarding your concerns, please note that at TaxScouts, customers are automatically assigned to their previous accountant to ensure continuity. We regret any inconvenience this may have caused. However, we encourage customers to reach out to our support team promptly if they wish to be reassigned.
Unfortunately, as you contacted us after your tax return was completed, reassignment wasn't feasible. Nevertheless, we understand your frustration and have investigated the matter thoroughly.
Upon review, it appears there were errors in the information provided to your accountant, leading to confusion and inaccuracies in your tax return. To address such situations in the future, we have introduced an "awaiting approval" feature, allowing customers to verify calculations before filing with HMRC.
We sincerely apologise for any inconvenience caused and so the support team have since reached out to you with next steps. If you have any further questions or concerns, please don't hesitate to contact our support team at support@taxscouts.com.
Best regards,
TaxScouts
Great communication, very quick to respond and to complete our tax. Karen smith was amazing. Great service overral. Really recommend it.
Date of experience: 15 April 2024
Very quick service from Aaron my accountant. Service was very easy to use and will definitely be back next year.
Date of experience: 17 April 2024
I've used TaxScouts for over five years. They are always fast, efficient, and professional. I can't recommend them highly enough. My assigned accountant for the duration, Phil, has saved me far more money than I've been charged as a fee.
Date of experience: 09 April 2024
Thankfully I was assigned the accountant Peter green who has been the best accountant I’ve had in a long time, super quick and easy to talk to just gets everything done and sorted no messing around. Someone you’d want if you just want a straight forward transaction. 10/10 will be a reoccurring service each year.
Date of experience: 06 April 2024
I have used Tax Scouts for the second consecutive year and I was paired with the same accountant, Emily. I submitted my details and spreadsheets and Emily submitted my tax return to HMRC on the very same day! The process is efficient and much more user-friendly than other platforms, including HMRC's own. I would recommend.
Date of experience: 08 April 2024
Overall very good , very quick and easy layout with the Accountant . Would use again next year .
Date of experience: 12 April 2024
Excellent service again from Deborah. All done very quickly and efficiently thank you.
Date of experience: 16 April 2024
Quick and easy
My Self assessment tax was sorted the same day i uploaded my details and was a very easy process, i have used tax scouts for the last two years and hope to use them for many more. 5 stars.
Date of experience: 08 April 2024
Absolutely brilliant service! I’d attempted to submit my tax calculations via HMRC but their calculation was completely incorrect and overpriced! Joed was very quick to respond and he submitted my tax return in less than 48hrs and saved me nearly £1000! Very much appreciated and will definitely be a returning customer.
Date of experience: 09 April 2024
I have never needed to complete one a self assessment so had no knowledge of where to start. Despite HMRC not making it easy, Tax Scouts gave me all the information I needed and persisted to completion.
Date of experience: 28 March 2024
I can’t believe I spent so many years paying almost four times what I paid taxscouts to do my returns.
They were really professional and when I confused years and made things a lot more complicated they rectified it immediately.
Date of experience: 28 March 2024
